Request account and data deletion

How to submit a request

Use the DWise support form and select “Account and data deletion.” Enter the email address associated with your Google sign-in or your account phone number, and provide a reply address if needed. Do not send your password or SMS verification code.

Open the deletion request form

What will be deleted

After we verify and process your request, we will delete the Firebase Authentication account and eligible DWise cloud data associated with it, including pairing, invitation, membership, notification-registration and related account records, subject to technical and legal requirements. We may contact you to verify the account before processing.

What is not automatically deleted

Personal organizer data stored locally on your device is not deleted by this request. Remove it in the app or clear/uninstall the app. Backups saved to Google Drive or iCloud must be deleted from the provider account separately. Information independently retained by other members of a shared group may remain in their possession. Limited records may be retained where required for security, fraud prevention or legal obligations.

Processing and contact

The information in your request is used to identify the account, handle the deletion request and reply. The request is stored as a support request while it is being handled. To ask a question, use the DWise support form. We will respond using the contact information you provide.